1 April 2021 – Present ESL Teacher at Dynamic Education

 Duties and responsibilities:

Conducts activities and lessons based on ESL teaching methodologies

Provide English Instruction to limited English proficient students-both adults and

children

Teaches specialized English courses such as those which cater to the needs of

business people and executives

Encourages students to speak in English

Motivates students and uses humor to induce a relaxing and pleasant environment

Maximizes students’ talk time through oral tests and presentations

Records and keeps track of students’ performance

Attends staff development, training and professional activities to improve/maintain

knowledge of ESL

12 January 2015 – 21 March 2021 Business Development Supervisor at The Cable Assembler Ltd.

 Duties and responsibilities:

identifies, evaluates and pursues business opportunities with partners

coordinates and negotiates with other departments to implement order processing initiatives 

builds long-term relationships with new and existing customers 

develops sales of products and services by investigating and resolving customer problems, recommends modifications to the product line, and coordinates sales negotiations with appropriate person

monitors and supervises the overall processes of the project from production to shipment stage

processes purchase orders and closely monitors that the target delivery schedule is met and orders are fulfilled

keeps records of sales, revenue, invoices etc. 

provides trustworthy feedback and after-sales support

21 February 2014 – 03 January 2015 Hotel & Activity Specialist/Operations Executive of Ceasars Entertainment 

at Teleperformance Philippines

16 November 2011 – 11 January 2014 Hotel & Flight Reservation Specialist/Operations Executive at Aegis PeopleSupport Inc. 

 Duties and responsibilities: 

services a large volume of inbound and outbound calls and from hotel and/or flight guests, and processes various transactions in the reservations system and other systems with accuracy and attention to detail per established policies and procedures, delivering exceptional customer service in a friendly, personalized manner 

provides accurate, comprehensive information about Ceasars Entertainment products and services and proactively offers resort recommendations and various products and services to enhance guests' vacation experience 

Maintains knowledge of and follows customer information and data security processes at all times 

takes personal ownership to resolve issues and/or complaints by thoroughly researching the issue, identifying solution options, escalating to a Supervisor as applicable per established policies and procedures, and following up to ensure resolution is implemented in a timely manner

embraces all Quality Assurance standards, and willingly accepts ongoing feedback and coaching to meet and/or exceed established Quality Assurance standards consistently on an ongoing basis 

maintains and expands job knowledge and skill development by actively participating in departmental and Company training programs and educational opportunities 

23 May 2011 – 06 August 2011 Communications Specialist/Operations Executive at Convergys Phils., Services Corporation 

Duties & responsibilities:

services a large volume of inbound and outbound calls and from network subscribers and processes various transactions in the network provider system and other systems with accuracy and attention to detail per established policies and procedures, delivering exceptional customer service in a friendly, personalized manner

analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action of which may sometimes require deviating from standard screens, scripts, and procedures 

recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise 

handles situations which require adaptation of response or research according to unique customer situations

maintains log of problems so recurring problems can be reported to product or service development