1 April 2021 – Present ESL Teacher at Dynamic Education
Duties and responsibilities:
Conducts activities and lessons based on ESL teaching methodologies
Provide English Instruction to limited English proficient students-both adults and
children
Teaches specialized English courses such as those which cater to the needs of
business people and executives
Encourages students to speak in English
Motivates students and uses humor to induce a relaxing and pleasant environment
Maximizes students’ talk time through oral tests and presentations
Records and keeps track of students’ performance
Attends staff development, training and professional activities to improve/maintain
knowledge of ESL
12 January 2015 – 21 March 2021 Business Development Supervisor at The Cable Assembler Ltd.
Duties and responsibilities:
identifies, evaluates and pursues business opportunities with partners
coordinates and negotiates with other departments to implement order processing initiatives
builds long-term relationships with new and existing customers
develops sales of products and services by investigating and resolving customer problems, recommends modifications to the product line, and coordinates sales negotiations with appropriate person
monitors and supervises the overall processes of the project from production to shipment stage
processes purchase orders and closely monitors that the target delivery schedule is met and orders are fulfilled
keeps records of sales, revenue, invoices etc.
provides trustworthy feedback and after-sales support
21 February 2014 – 03 January 2015 Hotel & Activity Specialist/Operations Executive of Ceasars Entertainment
at Teleperformance Philippines
16 November 2011 – 11 January 2014 Hotel & Flight Reservation Specialist/Operations Executive at Aegis PeopleSupport Inc.
Duties and responsibilities:
services a large volume of inbound and outbound calls and from hotel and/or flight guests, and processes various transactions in the reservations system and other systems with accuracy and attention to detail per established policies and procedures, delivering exceptional customer service in a friendly, personalized manner
provides accurate, comprehensive information about Ceasars Entertainment products and services and proactively offers resort recommendations and various products and services to enhance guests' vacation experience
Maintains knowledge of and follows customer information and data security processes at all times
takes personal ownership to resolve issues and/or complaints by thoroughly researching the issue, identifying solution options, escalating to a Supervisor as applicable per established policies and procedures, and following up to ensure resolution is implemented in a timely manner
embraces all Quality Assurance standards, and willingly accepts ongoing feedback and coaching to meet and/or exceed established Quality Assurance standards consistently on an ongoing basis
maintains and expands job knowledge and skill development by actively participating in departmental and Company training programs and educational opportunities
23 May 2011 – 06 August 2011 Communications Specialist/Operations Executive at Convergys Phils., Services Corporation
Duties & responsibilities:
services a large volume of inbound and outbound calls and from network subscribers and processes various transactions in the network provider system and other systems with accuracy and attention to detail per established policies and procedures, delivering exceptional customer service in a friendly, personalized manner
analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action of which may sometimes require deviating from standard screens, scripts, and procedures
recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise
handles situations which require adaptation of response or research according to unique customer situations
maintains log of problems so recurring problems can be reported to product or service development
